Factors influencing customer's loyalty towards ride-hailing taxi services–A case study of Vietnam
With the emergence of new transport technologies, ride-hailing services have become
increasingly popular around the world in recent years. Particularly in developing countries …
increasingly popular around the world in recent years. Particularly in developing countries …
Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Increasing public transport ridership while providing a service that better caters to individual
travelers poses an important goal and challenge for society, particularly public transport …
travelers poses an important goal and challenge for society, particularly public transport …
The role of airport service quality in airport and destination choice
C Prentice, M Kadan - Journal of Retailing and Consumer Services, 2019 - Elsevier
The influence of service quality has received limited attention in the context of airport
research. This study investigates whether airport service quality is related to airport and …
research. This study investigates whether airport service quality is related to airport and …
Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality …
J Esmailpour, K Aghabayk, M Aghajanzadeh… - … Research Part A: Policy …, 2022 - Elsevier
COVID-19 has been associated with a decline in public transport ridership in many cities.
However, the impact of the pandemic on passenger perceptions of public transport …
However, the impact of the pandemic on passenger perceptions of public transport …
[HTML][HTML] Sustainability of smart rural mobility and tourism: A key performance indicators-based approach
The concept of smart mobility and tourism has evolved from a technology-driven approach to
one that focuses on sustainable solutions to address economic, social, and environmental …
one that focuses on sustainable solutions to address economic, social, and environmental …
Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach
J Mandhani, JK Nayak, M Parida - … Research Part A: Policy and Practice, 2020 - Elsevier
Finding ways to improve the service quality and consequently attract more passengers is a
major concern for public transit officials worldwide. Given the fact that there is a glaring …
major concern for public transit officials worldwide. Given the fact that there is a glaring …
Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach
Supplying public transport systems with high levels of service quality is fundamental for
retaining users and attracting new ones. Policies that improve transit service quality will …
retaining users and attracting new ones. Policies that improve transit service quality will …
Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers
Ride-sourcing services are increasingly popular since they were first introduced in the last
decade. Particularly in developing countries where public transport systems have received …
decade. Particularly in developing countries where public transport systems have received …
The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling
JB Ingvardson, OA Nielsen - Transportation research part A: policy and …, 2019 - Elsevier
Understanding the motivators of travel satisfaction is essential for designing attractive public
transport systems. This study investigates the key drivers of satisfaction with public transport …
transport systems. This study investigates the key drivers of satisfaction with public transport …
The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs
B Guirao, A García-Pastor, ME López-Lambas - Transport Policy, 2016 - Elsevier
Abstract Customer Satisfaction Surveys (CSS) have become an important tool for public
transport planners, as improvements in the perceived quality of certain service attributes can …
transport planners, as improvements in the perceived quality of certain service attributes can …