Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

This study proposes a meta-analytic framework with the underpinnings of unified theory of
acceptance and use of technology, value-based adoption model, and brand relationship …

This study investigates the factors affecting customer loyalty and the mediating role of
customer satisfaction in online food delivery services (OFDS) in Bangladesh. An analysis of …

Purpose There is a growing trend in online shopping in developing and underdeveloped
economies. Measuring web retail service quality is vital to enhance and retain online …

Despite the relevance of consumer sentiment, cognitive attitudes, and behavior patterns
toward delivery apps, only limited research has been conducted on this topic. In this article, I …

A comprehensive understanding of the operational evaluation model for catering delivery
service platforms (CDSPs) is essential for generating revenue, gaining competitive …

The rise of mobile technology has significantly transformed numerous aspects of our
everyday lives, especially within food delivery services. The investigation aims to explore the …

Internet is nowadays the new medium for shopping and the emergence of e-commerce is
catalysing the demand for e-shopping globally. India, the second largest consumer base …

Customers' perceptions of service quality are essential for service companies' survival in
today's challenging business environment. While much research is conducted on service …