Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …

Live streaming commerce has been the mainstream of e-commerce in recent years.
Although live streaming research has gained interest, a holistic model explaining why …

The COVID-19 pandemic has disrupted the customers habits of purchasing as well as
shopping behaviours. This study seeks to develop an integrated model of the critical role of …

This study posits that the use of artificial intelligence (AI) enables supply chains (SCs) to
dynamically react to volatile environments, and alleviate potentially costly decision-makings …

Individuals are increasingly using Smart Voice Assistants (SVA) to derive functional,
hedonic, and symbolic benefits. SVA adoption is in the nascent stage and we have little …

Digital assistant is a recent advancement benefited through data-driven innovation. Though
digital assistants have become an integral member of user conversations, but there is no …

This study investigates the factors that build resistance and attitude towards AI voice
assistants (AIVA). A theoretical model is proposed using the dual-factor framework by …

This paper provides a systematic literature review of current studies between January 2015
and January 2022 on user trust in artificial intelligence (AI) that has been conducted from …

Abstract The adoption of Open Innovation (OI) in small and medium-sized enterprises
(SMEs) often rests on its positive evaluation from top-management teams and/or …