Major antecedents of electronic customer relationship management (E-CRM) studies in the Indian banking sector: A systematic review
P Shetty, Y Poornima - Indian Journal of Marketing, 2023 - samvad.sibmpune.edu.in
Purpose: Through a comprehensive literature review using PRISMA criteria, the current
study identified the primary antecedents of electronic customer relationship management (e …
study identified the primary antecedents of electronic customer relationship management (e …
[PDF][PDF] Pengaruh e-CRM terhadap Kualitas Hubungan dan Hasil dengan Atribut Layanan dan Pemulihan Layanan sebagai Variabel Mediasi
R Apriyanti, F Rohman, NK Indrawati - Jurnal Manajemen dan …, 2021 - academia.edu
This research is expected to find out more about the effect of e-Customer Relationship
Management (e-CRM) on relationship quality and outcomes by using service attributes and …
Management (e-CRM) on relationship quality and outcomes by using service attributes and …
[PDF][PDF] Impact And Significance of CRM in Rural Banking-A Comprehensive Study
Customer Relationship Management (CRM) is a strategy for managing interactions with
customers and clients, which can help organizations to improve customer satisfaction and …
customers and clients, which can help organizations to improve customer satisfaction and …
E-CRM in algerian telecommunication sector: website evaluation Case study: Mobile network operators in Algeria (Djezzy Ooredoo and Mobilis)
A Meddah, L Charef - les cahiers du mecas, 2022 - asjp.cerist.dz
This article presents a comparative study between three mobile network operators in Algeria
(Djezzy Ooredoo and Mobilis) which aims to evaluate their websites from the point of view of …
(Djezzy Ooredoo and Mobilis) which aims to evaluate their websites from the point of view of …
A Knowledge-Driven Model for Client Relationship Management
KS Law, FL Chung - 2019 - indianjournals.com
Over the past few years, big data analytics trends are shifting the focus to business-driven
data approach. Different businesses required to implement an effective and efficient data …
data approach. Different businesses required to implement an effective and efficient data …