Over the past two decades, there has been an increasing focus on the development of
Information and Communication Technologies (ICTs), as well as the impact that they have …

Purpose The purpose of this paper is twofold. First, it highlights the emergence of
Generation Z and the interface of its members with the tourism system. Second, by way of a …

Utilizing data collected from frontline and service contact employees, this study identifies
employees' work values for a hospitality business, and then examines differences among …

The study finds significant differences in the level of status consumption by generational
cohort. The average level of status consumption was highest for Generation Y, followed by …

Drawing upon generational differences in work values and attitudes, this article examines
work engagement of three generational cohorts using survey data collected from 677 …

The purpose of this study was to examine the attitudes and behaviors of American
international travelers using a generational analysis. Based on Woodside and Dubelaar …

This book examines the lifestyles, expectations and plans of Millennials and Generation Z
and how they are redefining tourism. It demonstrates that if the tourism industry is to enjoy …

With recent developments in social media and mobile computing, little is known regarding
how different travel segments within the general traveler population actually use the Internet …

Purpose–The paper aims to identify main approaches to seniors' tourist behaviour.
Population ageing has contributed to increasing interest in seniors' tourist behaviour in the …

This paper aims to understand what elements of the hotel lobby design influence guest
booking intentions. Lobbies are the first point of face-to-face communication between guests …