Critical retail service factors in literature: a review and meta-analysis approach
JPOC Leandro, PSA de Sousa… - The Retail and …, 2023 - journals.co.za
Purpose The assessment and observation of critical service factors within the retail industry
have garnered increased importance in recent times, due to their perceived ability to shape …
have garnered increased importance in recent times, due to their perceived ability to shape …
Which Service Factors are Critical for Customers? a Systematic Literature Review and Meta-Analysis
JPOC Leandro - 2020 - search.proquest.com
Access and monitoring which service factors are critical in the retail industry are becoming
increasingly important in recent years as it is expected that they promote better strategies for …
increasingly important in recent years as it is expected that they promote better strategies for …