Consumer cancellation disrupts companies' normal operations and incurs significant costs.
This urges companies to understand the reasons for consumer cancellation. However …

Past research reveals that perceived waiting time was found to influence customer
satisfaction and post-purchase behaviour. However, the present study aims to examine the …

Purpose The purpose of this paper is to investigate the effects of capacity decisions
regarding the number of servers/chefs and tables on identifying a change in the number of …

This article explores how waiting times at a fast-food restaurant can be modified. Toward the
end of the article, a simulation model is proposed which examines queuing times in three …

Fast food restaurants are popular among price-sensitive youths and working adults who
value the conducive environment and convenient services. McDonald's chains of …

The indoor robot service industry has been growing rapidly, industrial and academic
research has been actively conducted. However, several previous studies have focused on …

In recent years, automation and robotics have become a popular topic that has been
discussed and researched by many people. By evaluating the existing information and data …

The purpose of this research is to measure service time characteristics in fast food
restaurants in Cairo (A Case Study of KFC Restaurants). Concerning research methods, the …

Rapid life time change of the Malaysian lifestyle had served the overwhelming growth in the
service operation industry. On that occasion, this paper will provide the idea to improve the …

The university canteen is a queuing system with time dependent arrival patterns and limited
resources. It has created the problem of students waiting in the queue during the lunch hour …