Embodiments described herein relation to IT incident man agement that can involve
predictive analytics, prescriptive analytics, and descriptive analytics. An IT incident manage …

(57) ABSTRACT A method for providing a resolution to an open issue is described. The
method includes utilizing structured corre sponding learning to determine pivots from a …

This disclosure relates generally to incident management, and more particularly to system
and method for managing resolution of an incident ticket. In one embodiment, an incident …

An operations management system and related method obtains user activity information
representing user interactions with the operations management system responsive to an …

A method may include receiving, by a device, an input sample of textual content. The
method may include identifying, by the device, a comparison sample that is semantically …

Embodiments are provided for ticket-agent matching and agent skillset development. In
some embodiments, a system includes a processor that executes computer-executable …

Abstract Systems, methods, apparatuses, and computer program products for virtualized
network function (VNF) component (VNFC) level performance management are provided …

Various approaches for providing network maintenance and health monitoring. In some
cases, some approaches include systems, methods, and/or devices embodiments that …

A plurality of session signatures and a plurality of inference flags are stored in association
with each other, each session signature representing a combination of flag values, each flag …

2020-08-27 Assigned to MICROSOFT TECHNOLOGY LICENSING, LLC reassignment
MICROSOFT TECHNOLOGY LICENSING, LLC ASSIGNMENT OF ASSIGNORS INTEREST …