Investigating the impact of green marketing components on purchase intention: The mediating role of brand image and brand trust

Z Tan, B Sadiq, T Bashir, H Mahmood, Y Rasool - Sustainability, 2022 - mdpi.com
This research examines the impact of green marketing and its factors on purchase intention
through green brand trust and image. It examines the correlation between six concepts …

Antecedents to student loyalty in Indonesian higher education institutions: the mediating role of technology innovation

E Susilawati, I Khaira, I Pratama - Kuram ve Uygulamada …, 2021 - search.proquest.com
Abstract According to Snijders and Rikers (2018), in order to investigate the reasons for the
reduction in HEIs funding, university image, provision of quality service, and HEI's …

Impact of service quality of low-cost carriers on airline image and consumers' satisfaction and loyalty during the COVID-19 outbreak

TH Hassan, AE Salem - … journal of environmental research and public …, 2021 - mdpi.com
Low-cost carriers (LCCs) in Saudi Arabia operate in a competitive, highly demanding
environment. Customer-related attributes may be influenced by the levels of service quality …

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector: The mediating role of customer trust

AN Albarq - Administrative Sciences, 2023 - mdpi.com
This study aims to explore the role of customer knowledge management (CKM) and
satisfaction as antecedents of customer trust, and the mediating function of customer trust in …

[PDF][PDF] THE INFLUENCE OF A FIRM'S CSR INITIATIVES ON BRAND LOYALTY AND BRAND IMAGE.

J Lu, L Ren, C Zhang, C Wang, Z Shahid… - Journal of …, 2020 - cjournal.cz
The objective of this study is to examine the impact of corporate social responsibility (CSR)
initiatives of a firm as one of the critical factors to improve the competitiveness of the firm in …

The role of customer satisfaction, trust, word of mouth, and service quality in enhancing customers' loyalty toward e-commerce

NFB Azhari, AR bin S Senathirajah… - Transnational …, 2023 - transnationalmarket.com
Due to the rapid development and evolution of technology, the e-commerce market has
become more significant to society. Numerous business owners have altered their marketing …

Investigating the Impact of resilience, responsiveness, and quality on customer loyalty of MSMEs: Empirical evidence

NA Saad, S Elgazzar, S Mlaker Kac - Sustainability, 2022 - mdpi.com
Due to the importance of the micro, small, and medium-sized enterprises (MSMEs) sector
and the negative implications of COVID-19, which resulted in decreasing resource …

Predicting airline customer loyalty by integrating structural equation modeling and Bayesian networks

K Chanpariyavatevong, W Wipulanusat, T Champahom… - Sustainability, 2021 - mdpi.com
The aviation industry has grown rapidly worldwide and is struggling against intense
competition. Especially in Thailand, the compound annual growth rate of passengers …

Translating brand reputation into equity from the stakeholder's theory: an approach to value creation based on consumer's perception & interactions

O Adewole - International Journal of Corporate Social Responsibility, 2024 - Springer
This study is to examine the translation of a reputable brand into equity and how consumers'
perceptions can trigger value creation from commitment and pursuit of CSR by an …

The impact of CRM on customer satisfaction and customer loyalty: mediation effect of customer perceived value (evidence from hospitality industry)

S El Sheikh, Y Tawfik Halim… - مجلة جامعة …, 2020‎ - acjalexu.journals.ekb.eg
Many businesses and service providers including hotels realize the significance of
Customer Relationship Management (CRM) and its potential to help them gain new …