This study contributes towards service quality knowledge. The effects of customer
relationship management (CRM) dimensions on service quality were investigated based on …

The sector of small and medium-sized enterprises (SMEs) plays a key role in the economies
of all of the countries in the world. These entities constitute the basis for the development of …

The employee loyalty is an essential factor for the organizational success and has gain the
intentions of well renowned researchers and regulators globally. Thus, the basic purpose of …

Research background: Organizations that function in the contemporary, competitive
economy attribute the increased importance to employee loyalty, which translates, to a large …

The main purpose of the paper is to identify the group of indicators that are most widely used
in the manufacturing area worldwide, to identify the responsibility and authority for …

In recent times, there has been a significant decline in hotel occupancy rates, and this is
primarily due to marketing performance. Hoteliers and the decision-makers are thus seeking …

This study is aimed to examine the impact of tourism education and core tourism skills on the
performance of employees in tourism industry in Indonesia. Additionally, the moderating …

Digital economy pretends new ways of interaction between suppliers and customers in
industrial marketing. Technical and commercial communication on industrial semi-finished …

The purpose of this study is to identify changes in consumption strategies in the civil
engineering market in a hedonic context. To assess the attitude of consumers to a certain …

Despite the growing popularity of research on perceived firm innovativeness increasing, but
only a few empirical studies that have been conducted to understand how this concept plays …