Investigation of customer churn insights and intelligence from social media: A netnographic research
J Bhattacharyya, MK Dash - Online Information Review, 2021 - emerald.com
Purpose The purpose of this paper is to investigate the distinct reasons and more common
reasons that reduce customer satisfaction and are antecedents to customer churn behavior …
reasons that reduce customer satisfaction and are antecedents to customer churn behavior …
Linking firms' strategies with firm performance: mediating role of network value in telecom industry
Purpose The purpose of the current study is to investigate the role network value of firm on
the relationship between firm strategic initiatives on firm performance by managing the …
the relationship between firm strategic initiatives on firm performance by managing the …
Prioritizing the influencing factors of utaut-2 model toward mobile network service providers
Technological developments have a major impact on user behavior. The rapidly evolving
communication system and technology have provided numerous choices for people. The …
communication system and technology have provided numerous choices for people. The …
A service recovery model for the mobile internet service provider industry
RK Major - 2021 - repository.nwu.ac.za
Due to the nature of services–being intangible, perishable and requiring the human-element–
the service delivery process can be relatively complex, thus posing distinct marketing …
the service delivery process can be relatively complex, thus posing distinct marketing …
Analýza hodnoty zákazníka pomocí data miningu
T Ludhová - 2020 - is.muni.cz
Anotace Diplomová práca Analýza hodnoty zákazníka pomocou Data miningu sa zaoberá
segmentáciou zákazníkov vo vybranej spoločnosti a aplikovaním koncepčných …
segmentáciou zákazníkov vo vybranej spoločnosti a aplikovaním koncepčných …