Chatbots have been applied to computer-mediated communication to replace human agents
due to their high efficiency and cost-effectiveness. However, their outcomes are not always …

The sharing economy (SE) has been variously described as a disruptive, discontinuous, and
social innovation. Now, more than a decade since the emergence of seminal platforms such …

The objective of this study is to provide an integrated view of the body of knowledge of value
co‐creation in the sharing economy in terms of the topical content and the research …

Access-based consumption has received close attention from academics and industry
practitioners in recent years. However, the nature of this type of consumption and the …

Abstract Service innovation emerged more than a decade ago and is considered as the
main source of competitive advantage between the market and firms. Due to the growing …

Purpose The sharing economy (SE) is significantly affecting traditional companies, which
have felt a need to adapt their business model. The aim of this study is to identify the …

Digital development is critical for achieving coordinated regional economic growth, energy
conservation, and emissions reduction, which makes it a viable method for achieving carbon …

B2B procurement platforms operate by aggregating the orders of small and medium
downstream buyers to acquire forward contracts with selected upstream suppliers through …

Purpose This study examines the impact of servitization in the form of repair and
maintenance services on consumers' quality perceptions, purchase intentions and …

Purpose: The purpose of the research was to analyze the role of documenting the co-
creation of customer brand value based on the perceived risk in the sportswear industry …