Purpose The purpose of this paper is to outline an agenda for researching the relationship
between technology-enabled networks–such as social media and big data–and the …

Centrality is one of the most studied concepts in social network analysis. There is a huge
literature regarding centrality measures, as ways to identify the most relevant users in a …

Companies increasingly are providing customer service through social media, helping
customers on a real-time basis. Although some traditional call centers might prioritize …

Online Social Networks (OSNs) are an integral part of the modern lifestyle, and the use of
OSN is highly prevalent today. OSNs have enabled the generation of unprecedented …

Online social networks (OSNs) have emerged as a major platform for sharing information
through social relationships and are one of the major sources of big data. Social networks …

What characterizes an influential user? While there is much research on finding the concrete
influential members of a social network, there are less findings about the properties …

Social media platforms have had a significant impact on the public image of sports in recent
years. Through the relational dynamics of the communication on these networks, many …

Purpose–The purpose of this paper is to analyse how social media (SM) influence
performance measurement systems (PMS), examining changes in measurement methods …

[ES] Las redes sociales han provocado un gran cambio en la manera en la que los eventos
deportivos son consumidos en la actualidad, ya que consiguen generar una conversación y …

Esta tesis doctoral analiza la utilización del nuevo canal de comunicación Twitter por el
sector editorial, realizando una comparación entre la utilización de Twitter por parte de las …