This review synthesizes the prior literature on digital financial transactions (DFTs), identifies
the factors that influence the adoption of DFTs, and sheds light on the research gaps in this …

Recently, several digital divide scholars suggested that a shift is needed from a focus on
binary Internet access (first-level digital divide) and Internet skills and use (second-level …

Using the technology acceptance model and diffusion of innovations theory, this study
evaluated the intention of consumers to use chatbots on smartphones for shopping. Chatbot …

[5]. In the not-too-distant future, chatbots may be the preferred user interface for many of the
activities to which we have grown accustomed to performing through a webpage or a …

Access to the Internet is becoming increasingly important for all generations. However, a
digital gap in Internet use remains between younger and older individuals as well as within …

Customer engagement is a concept that has emerged recently to capture customers' total set
of behavioral activities toward a firm. The purpose of this paper is to study the effect of …

Research into reasons for Internet non-use has been mostly based on one-off cohort studies
and focused on single-country contexts. This article shows that motivations for being offline …

Although research has demonstrated a grey divide where older adults are less involved and
skilled with digital media than younger adults, by treating them as a homogenous group, it …

Based on representative surveys on Internet use, this article advances comparative research
on the second-level digital divide by modeling Internet usage disparities for five countries …

We examine the dimensions of Internet use based on a representative sample of the
population of the UK, making three important contributions. First, we clarify theoretical …