This article reviews research on affect, emotion, and decision making published in
Organizational Behavior and Human Decision Processes from the 1990s onward. The …

Dissatisfied customers may express their dissatisfaction behaviorally. These behavioral
responses may impact the firms' profitability. How do we model the impact of emotions on …

Sports, and the fans that follow them, are everywhere. Sport Fans: The Psychology and
Social Impact of Fandom examines the affective, behavioral, and cognitive reactions of fans …

We expand our understanding of the training transfer process by developing the Dynamic
Transfer Model (DTM). We develop and examine linkages between intentions to transfer, the …

Decision outcomes sometimes result in negative emotions. This can occur when a decision
appears to be wrong in retrospect, and/or when the obtained decision outcome does not live …

Regret and disappointment are emotions that can be experienced in response to an
unfavorable outcome of a decision. Previous research suggests that both emotions are …

Previous research showed that decisions to act (ie, actions) produce more regret than
decisions not to act (ie, inactions). This previous research focused on decisions made in …

The effects of the specific emotions disappointment and regret on customers' behavioral
responses to failed service encounters were examined. Study 1, using a vignette …

Few areas have witnessed the type of growth we have seen in the affective sciences in the
past decades. Across psychology, philosophy, economics, and neuroscience, there has …

This paper addresses the general issue of whether the practice of investigating human
decision making in hypothetical choice situations is at all warranted, or under what …