This study reviews the literature on e-service quality (e-SQ), with an emphasis on the
methodological issues involved in developing measurement scales and issues related to the …

Purpose The purpose of this paper is to outline the evolution of research on airport service
quality and measurement index of passenger satisfaction to explore opportunities for future …

Airports have evolved into key business centers in the last four decades, serving a variety of
business models in addition to providing transportation infrastructure. Additionally, service …

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer
Satisfaction, this is the definitive text on the meaning, causes, and consequences of …

The influence of service quality has received limited attention in the context of airport
research. This study investigates whether airport service quality is related to airport and …

This study investigates appropriate attributes—physical environment, outcome, and
interactional quality—to measure users' satisfaction that influences airport users' satisfaction …

This study focuses on the link between tourists' satisfaction with the quality of airport services
at a destination and their intention to revisit. The influence of tourists' overall satisfaction with …

Purpose The purpose of this paper is to investigate the impact of total quality management
(TQM) and supply chain management (SCM) practices on operational performance, and …

Fully revised and updated to consider recent developments in the industry, the sixth edition
of Managing Airports: An International Perspective provides comprehensive and cutting …

This book is suitable for Undergraduates and Postgraduates/MBA courses in International
Marketing, Export Marketing and International Trade. This book comprehensively covers …