Aim: A large number of studies have addressed the detection of patient satisfaction
determinants, and the results are still inconclusive. Furthermore, it is known that …

The framework offered in this study provides empirical evidence concerning the interaction
between distributive, procedural and interactional perceived justice and loyalty program …

In the past decade, the competition has increased in mobile telecommunication services;
moreover, a stagnating rate of diffusion suggests that the market may have reached maturity …

Cet article a pour objectif d'identifier et d'examiner les déterminants de la satisfaction des
patients pour des procédures d'opérationnalisation ultérieures. Pour ce faire, nous avons …

Healthcare institutions regularly evaluate consumers' service experience as a measure of
quality. This study considers patients' well-being as an antecedent of service evaluations. In …

Healthcare institutions regularly evaluate consumers' service experience as a measure of
quality. This study considers patients' well-being as an antecedent of service evaluations. In …

Background Few studies have examined the association between mental health and
satisfaction with primary care services in community-dwelling older adults. Objective To …

This research aims toto reveal the influence of service quality consisting of tangible,
reliability, responsiveness, empathy, and assurance on the positive emotions of RSUD …

Purpose This study aims to compare public and private hospitals based on both cognitive
and affective components of patients' satisfaction. Design/methodology/approach A survey …

Aim: Client satisfaction gained great importance in health care as a measurement of service
quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL …