Purpose–The purpose of this study was to identify the most important influencing factors in
choosing a hospital by a patient. Design/methodology/approach–This study involved a …

Background: Patient satisfaction is affected by hospital services and may have an effect on
the cultural, social and personal conditions of the people living in the region. This research …

Background This cross-sectional study was conducted during summer 2008 at an academic
ophthalmic hospital to assess patient satisfaction with care services and examine the impact …

Problem statement: Today, organizations are willing to achieve quality as a source of
competitive advantage. Therefore, their performance evaluation and quality improvement is …

Higher education institutes are undergoing fundamental changes and rapid development.
Customers (faculty, staff, student) 2 demand high quality services at reasonable and …

The study examined the influence implementing patient focus has on competitive advantage
in hospitals within Nairobi. The study sought to determine the influence patient focus has on …

Background: Patient satisfaction is influenced by patient factors and service-provider factors.
The cultural, social and economic conditions of the people living in the region affect the …

Introduction: Management practices in hospitals influence health professionals'
performance, quality of health services and patient outcomes. However, scant attention was …

One of key issues of china pharmaceutical industry is inefficient logistics. Logistics plays an
important role in organization operating. Therefore, organization requires seeking the …