This study proposes and empirically tests a contextualized model for investigating
repurchase intentions of e-commerce consumers as well as their word-of-mouth (WOM) …

In this study, we map the fast-growing body of knowledge on responsible management in
the hotel industry. We aimed to provide scholars with guidance on navigating the rich and …

Businesses all over the world are paying more attention to environmental, social, and
governance (ESG) investment initiatives. However, few studies discuss its impact on …

Leveraging on the theoretical integration of stimulus-organism-response (SOR) theory,
stakeholder theory, and self-consistency theory, an investigation is undertaken to explore …

Purpose This study aims to investigate the effects of firm-and governance-specific
characteristics on digital trust (DT) and firm value. Firm-specific factors include return on …

Purpose The purpose of this paper is to examine the impact of corporate social responsibility
(CSR) on customer relationship quality (RQ) based on three main aspects of RQ, namely …

Purpose: This study addresses the digital transformation in tourism, accelerated due to the
COVID-19 pandemic. By linking the front-and backstage activities, a model of the tourism …

Corporate social responsibility and satisfaction in service industries: a systematic review and
integrative framework | Emerald Insight Books and journals Case studies Expert Briefings …

This paper aims to investigate the effect of corporate social responsibility (CSR) on
relationship quality (RQ) and customer citizenship behavior (CCB) by considering hotel …

Despite the substantial budgets spent on Corporate Social Responsibility (CSR), customers'
reactions toward companies' socially responsible strategies are not always in line with …