Nonverbal behavior is a hot topic in the popular management press. However, management
scholars have lagged behind in understanding this important form of communication …

The authors present a meta-analysis of sex differences in smiling based on 448 effect sizes
derived from 162 research reports. There was a statistically significant tendency for women …

Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …

The Double Empathy Problem suggests that communicative difficulties between autistic and
non-autistic people are due to bi-directional differences in communicative style and a …

In an experiment on dyadic social interaction, we invited participants to verbal interactions in
cooperative, competitive, and 'fun task'conditions. We focused on the link between …

This Instructor's Resource Manual has been written to accompany the seventh edition of
Nonverbal Communication in Human Interaction by Mark L. Knapp, Judith A. Hall, and Terry …

Sociosexuality is usually assessed as the overall orientation toward uncommitted sex,
although this global approach may mask unique contributions of different components. In a …

At times, people keep their emotions from showing during social interactions. The authors'
analysis suggests that such expressive suppression should disrupt communication and …

Relationships are an important aspect of doing business, and few businesses can survive
without establishing solid relationships with their customers. Although the marketing …

There is no shortage of distinct and conceptually imaginative constructs in the relationship
literature. With the rapid expansion of the field in the last two decades, relationship scholars …