Resumen La Inteligencia Artificial (IA) está ganando una importancia creciente en el sector
del servicio al cliente, permitiendo automatizar procesos y mejorar la eficacia de las …

As e-commerce continues to grow in Nigeria, the use of artificial intelligence (AI) in
marketing has become increasingly important. However, there is limited research on how AI …

Modern technology has made it possible to provide consumers with customized messages
and products. The primary objective of this paper is to investigate the impact of AI-based …

In the quest to elucidate the factors influencing consumer satisfaction within the realm of
online services, this study zeroes in on the e-Albania platform, with a distinct aim to ascertain …

Abstract The Industrial Revolution has undergone several notable transformations,
transitioning from the introduction of mechanization and steam power to the advent of …

Silva e Meirelles (2006) emphasizes that service is basically a process, and, for that reason,
in order to best approach the service sector and service activities, we must consider aspects …

Artificial intelligence's (AI) importance in customer service has significantly expanded in our
daily lives. Businesses and customers are already swiftly adjusting to the new reality thanks …

In today's digital landscape, managing customer service, customer satisfaction, and
employee work-life balance poses significant challenges for organizations. The rise of SaaS …

The integration of artificial intelligence (AI) into sales processes is transforming how
businesses enhance customer satisfaction, experience, and loyalty. This study examines the …

The critical and strategic position of the aviation industry has increased the interest in
research studies on aviation topics. Particularly, determining the ideal preferences for …