Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Interest has burgeoned, in recent years, in how social networks influence individual
creativity and innovation. From both the theoretical and empirical points of view, this …

To understand how people cultivate and sustain authenticity in multiple, often shifting, work
roles, we analyze qualitative data gathered over five years from a sample of 48 plural …

This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

Given the prevalence of and consequences associated with mental illness in the workplace,
we believe this review is both critical and timely for researchers and practitioners. This …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

Affective delivery, or expressing positive emotions in service interactions, helps satisfy
customers. But employees cannot always feel positive and, to avoid breaking display rules …

Despite its strong theoretical relevance with emotional labor, employees' ability to
understand and regulate emotions (ie, emotional intelligence, EI) has seldom been studied …