[PDF][PDF] Mediating effect of customer perceived value on the relationship between service quality and customer satisfaction of E-Banking in Bangladesh

MA Bashir, MH Ali, LM Wai, MI Hossain… - … Journal of Advanced …, 2020 - researchgate.net
Purpose–The purpose of this paper is to explore the mediating role of the Customer
perceived value (CPV) role between customer satisfaction (CS) and service quality (SQ) in …

Customers' Satisfaction of E-Banking in Bangladesh: Do Service Quality and Customers' Experiences Matter?

MA Bashir, MA Haque, A Salamzadeh, MM Rahman - FinTech, 2023 - mdpi.com
The banking sectors are optimistic that electronic banking (E-banking) will help them provide
better customer service and strengthen customer relationships. Despite this, a relatively low …

[图书][B] Senior Citizens' Perceptions on E-banking Services

K Lakshman, A David - 2023 - books.google.com
Senior Citizens' Perceptions On E-Banking Services presents the evolution of banking, the
influence of information and communication technologies on banking and its products, and …

A Comprehensive Model for Measuring Customer Satisfaction of E-Banking Services in Bangladesh

MA Bashir, MG Morshed, MA Shafiulla… - Asian Business …, 2024 - ecsenet.com
The provision of financial services via electronic delivery systems is commonly referred to as
electronic banking (e-banking). From the very beginning, e-banking has played an important …

[PDF][PDF] Identifying key determinants of e-banking during COVID-19 in Bangladesh–Case Study on Chattogram city

MSA Chowdhury, EMS Islam, MA Mazumder… - Banks and Bank …, 2022 - academia.edu
Over the past two years, e-banking services became very popular and safe transaction
processes in the context of COVID-19 in Bangladesh. The purpose of this study is to analyze …

Relationships between Service Quality, Customer Experience and Customer Satisfaction of E-Banking In Bangladesh

MH Ali, MA Bashir, MM Rahman, LM Wai… - Journal of Advanced …, 2019 - akademiabaru.com
The aim of this paper is to investigate the relationships between service qualities, customer
experience and customer satisfaction of e-banking in Bangladesh. A SelfAdministered …

[PDF][PDF] The Evaluation of Customer Experience at the East London Fresh Produce Market

M Cullen, A Calitz, MA Matyobeni… - 2022 INTERNATIONAL …, 2022 - researchgate.net
Abstract Fresh Produce Markets (FPMs) in South Africa generate a combined R15 billion per
annum, by distributing over 3 million tons of fresh produce. FPMs support the United Nations …

[PDF][PDF] CUSTOMER SATISFACTION OF ONLINE BANKING IN BANGLADESH: A STUDY ON RAJSHAHI CITY

M Moniruzzaman, A Darda - Business, Social and Scientific Research - academia.edu
In the age of information technology online communication is the cornerstone of a country for
the business and economy. There are many service attributes are related with the online …

[引用][C] Investigation of the Effective Factors of Customer Satisfaction in E-Banking: Bangladesh Perspective

MA Bashir, MH Ali, AH Jantan, ZM Noor, MS Rahman - Perspectives in Entrepreneurship …