Measurement of the process of innovation is critical for both practitioners and academics, yet
the literature is characterized by a diversity of approaches, prescriptions and practices that …

Abstract Service innovation was neglected for a long time, but by the first years of this
century it was clear that some maturity had been reached. Innovation in the public sector has …

Buku ini memberikan kemampuan kognitif lengkap dan keterampilan praktis berupa kiat-kiat
yang dapat diterapkan di lembaga pendidikan. Buku ini mengajak pembaca mencermati …

The purpose of this paper is to explore how sustainable human resource management
(HRM) practices impact the innovation-customer satisfaction relationship in Swedish hotels …

Managing new product development (NPD) is, to a great extent, a process of separating the
winners from the losers. At the project level, tough go/no‐go decisions must be made …

Electronic or online banking is the newest delivery channel to be offered by the retail banks
in many developed countries and there is wide agreement that this channel will have a …

The purpose of this research is to answer the question: how can a new service development
(NSD) program in the financial services industry be managed? More specifically, this …

Provides a review and ready reference to recent writings on new service development
(NSD), especially for the financial services sector. Discusses the types of new service …

In companies where new product development plays an important strategic role, managers
necessarily contend with a portfolio of projects that range from high technology, new‐to‐the …

Purpose–The purpose of this study is to investigate the different types of innovation that are
predominant in companies in the UK services sector, the degree of innovativeness, the …