Although omnichannel retailing has received considerable attention from scholars and practitioners in recent years, its impacts on customer experience and relationship outcomes …
YH Fang, CM Chiu - Computers in human behavior, 2010 - Elsevier
Knowledge has become the key to success in the global knowledge economy, not only for organizations, but also in virtual communities of practice (VCoPs). The major challenge in …
T Zhou, Y Lu, B Wang - Information Systems Management, 2009 - Taylor & Francis
Previous studies have found that website design quality is one main factor affecting consumers' initial online purchase behavior. For consumers' repurchase behavior, in …
The purpose of this study is to identify the customers' primary topics of concern regarding online retail brands that are shared among Twitter users. This study collects tweets …
Surveys show significant public concern regarding information privacy. To better understand how consumer concerns vary by type of personal data, the authors created a typology of …
S Ma - The International Journal of Logistics Management, 2017 - emerald.com
Purpose The purpose of this paper is to investigate the effect of a dimension of logistics service quality (delivery time) interacting with shipping charges and purchase importance on …
R Ramanathan - Transportation Research Part E: Logistics and …, 2010 - Elsevier
Using data from online customer ratings, we explore how the relationships between logistics performance and customer loyalty are affected by risk characteristics of products and …
Purpose The purpose of this paper is to examine, among the possible causes, whether trust in the leader is one of the most relevant factors on the success of a virtual work team by …
Y Zhan, R Han, M Tse, MH Ali, J Hu - Technological Forecasting and Social …, 2021 - Elsevier
The revolution in the digital economy is forcing the retail pharmacy industry to develop new business models to achieve operational excellence. A large amount of user-generated …