Literature review of emerging trends and future directions of e-commerce in global business landscape
The global business landscape is undergoing a dynamic transformation due to the
increasing penetration of internet and communication technologies. This article reviews the …
increasing penetration of internet and communication technologies. This article reviews the …
Service integration in omnichannel retailing and its impact on customer experience
Although omnichannel retailing has received considerable attention from scholars and
practitioners in recent years, its impacts on customer experience and relationship outcomes …
practitioners in recent years, its impacts on customer experience and relationship outcomes …
In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice
Knowledge has become the key to success in the global knowledge economy, not only for
organizations, but also in virtual communities of practice (VCoPs). The major challenge in …
organizations, but also in virtual communities of practice (VCoPs). The major challenge in …
The relative importance of website design quality and service quality in determining consumers' online repurchase behavior
Previous studies have found that website design quality is one main factor affecting
consumers' initial online purchase behavior. For consumers' repurchase behavior, in …
consumers' initial online purchase behavior. For consumers' repurchase behavior, in …
A text analytics approach for online retailing service improvement: Evidence from Twitter
NF Ibrahim, X Wang - Decision Support Systems, 2019 - Elsevier
The purpose of this study is to identify the customers' primary topics of concern regarding
online retail brands that are shared among Twitter users. This study collects tweets …
online retail brands that are shared among Twitter users. This study collects tweets …
Information sensitivity typology: Mapping the degree and type of risk consumers perceive in personal data sharing
Surveys show significant public concern regarding information privacy. To better understand
how consumer concerns vary by type of personal data, the authors created a typology of …
how consumer concerns vary by type of personal data, the authors created a typology of …
Fast or free shipping options in online and Omni-channel retail? The mediating role of uncertainty on satisfaction and purchase intentions
S Ma - The International Journal of Logistics Management, 2017 - emerald.com
Purpose The purpose of this paper is to investigate the effect of a dimension of logistics
service quality (delivery time) interacting with shipping charges and purchase importance on …
service quality (delivery time) interacting with shipping charges and purchase importance on …
The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce
R Ramanathan - Transportation Research Part E: Logistics and …, 2010 - Elsevier
Using data from online customer ratings, we explore how the relationships between logistics
performance and customer loyalty are affected by risk characteristics of products and …
performance and customer loyalty are affected by risk characteristics of products and …
Antecedents and consequences of trust on a virtual team leader
Purpose The purpose of this paper is to examine, among the possible causes, whether trust
in the leader is one of the most relevant factors on the success of a virtual work team by …
in the leader is one of the most relevant factors on the success of a virtual work team by …
A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry
The revolution in the digital economy is forcing the retail pharmacy industry to develop new
business models to achieve operational excellence. A large amount of user-generated …
business models to achieve operational excellence. A large amount of user-generated …