Abstract Social Customer Relationship Management (social CRM) has become one of the
central points for many companies seeking to improve their customer experience. It …

This literary review examines the current state of research in the field of e-recruitment within
the framework of smart government and its implementation in the context of modern public …

Research background: Under the influence of globalization and internationalization,
corporations are emerging, and competition is taking on an international dimension. For …

This study aims at investigating the mediating role of sustainable dynamic capabilities in the
effect of social customer relationship management on sustainable competitive advantage …

Web technologies have enabled companies to have a personalized and interactive
relationship with the customers, thus engaging customers in improved experience. The …

Kemajuan teknologi dan komunikasi saat ini berdampak pada perubahan Revolusi Industri,
termasuk Industri Pariwisata. Penggunaan komputer dan Internet of Things (IoT) dalam …

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh media sosial pemasaran
(SMM) terhadap keputusan pembelian konsumen berbelanja Online pada usaha mikro dan …

Despite the enormous importance of social customer relationship management (SCRM),
customer loyalty, and brand image in the hospitality sector, research on this element in …

Over the past three years, we have tracked the rising adoption of Web 2.0 technologies, both
for individual and organizational. Enterprises believe Web 2.0 will provide new ways for …

基于绩效反馈理论和制度理论, 以2016~ 2018 年进行跨国并购的355 家沪深A
股上市公司为研究样本, 探讨了中国企业跨国并购进入模式的选择如何受到历史绩效期望差距和 …