Self-service application for a service management system and method of operation thereof

ES Pelley - US Patent 8,949,393, 2015 - Google Patents
5,877,766 A 3/1999 Bates et al. 2006/0217113 A1 9, 2006 Rao et al. 5,883,956 A 3/1999 Le
et al. 2006/0259274 A1 11/2006 Greco et al. 6,040,834. A 3/2000 Jain et al. 2007/0011605 …

System and method for identifying functions and data with respect to a service and a subscriber and service management system employing the same

N Dholakia, ES Pelley, TA Palkot… - US Patent App. 12 …, 2009 - Google Patents
Various systems and methods for identifying functions and data with respect to a service.
One aspect provides a method of exposing a service-specific function associated with a Sub …

Method and system for managing service levels provided by service providers

JM Berthaud, M Buco, RN Chang, JD Dalsky… - US Patent …, 2013 - Google Patents
A method and system for managing a service level of a service provided by a service
provider to a customer under a service level agreement. The actual measurement data is …

Method and systems for efficiently processing large volumes of complex small value financial transactions

J Zhang - US Patent App. 13/422,943, 2012 - Google Patents
US20120239558A1 - Method and systems for efficiently processing large volumes of
complex small value financial transactions - Google Patents US20120239558A1 - Method …

Prioritizing service degradation incidents based on business objectives

C Bartolini, MJR Salle, A Boulmakoul - US Patent 7,885,842, 2011 - Google Patents
6,857,020 B1* 2/2005 Chaaret al....... 709,226 services based on business objectives is
described. According 6,859,458 B2* 2/2005 Yuang et al.. 370,395.43 to one embodiment, a …

Assessing the impact of an incident in a service level agreement

S Bardhan, R Jain, DS Milojicic - US Patent App. 13/909,901, 2014 - Google Patents
BACKGROUND 0001. Due to major developments in the area of informa tion technology (IT)
over the past years, many businesses heavily use some type of IT infrastructure in their daily …

Relationship map generator

EP Fried - US Patent 8,495,521, 2013 - Google Patents
BACKGROUND Relationship mapping is an image-based process for gen erating and
relating concepts to one another in a graphical fashion. Relationship mapping may also be …

Method and system for real time measurement data adjudication and service level evaluation

MJ Buco, RN Chang, LZ Luan, C Ward - US Patent 8,126,756, 2012 - Google Patents
A method and system for adjudicating measurement data in real time and re-adjudicating a
segment of an input measurement data stream upon submission of a new adjudication …

Service management system and method of executing a policy

ES Pelley, TA Palkot, BP Tacker - US Patent 8,850,598, 2014 - Google Patents
(57) ABSTRACT A service management system and a method of executing a policy. In one
embodiment, the service management system includes:(1) a repository configured to contain …

Adjudication means in method and system for managing service levels provided by service providers

JM Berthaud, J Dalsky, SC Fang, L Tsiao - US Patent 7,228,255, 2007 - Google Patents
(57) ABSTRACT A method and system for managing a service level of a service provided by
a service provider to a customer under a service level agreement. The measurement data is …