Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect
of services, information control and Library as a place) on user satisfaction at Universiti …

为建立适合我国现代城市公共图书馆的服务质量评价模型, 本文综合利用SERVQUAL, LibQUAL
和KANO 模型, 对广州图书馆的读者需求进行问卷调查和统计分析. 研究发现 …

The study systematically reviews the studies based on a search of published articles from
2010 to 2021 on library service quality with the aim of determining which models of service …

Affective computing technologies are designed to sense and respond based on human
emotions. This technology allows a computer system to process the information gathered …

Marketing methods of evaluating services of both readers and library users online are
important to improve the quality of library-information servicing. The most commonly used …

The LibQUAL+® instrument measures users' perceptions of library service quality; three
factors are evaluated: Affect of Service, Information Control, and Library as Place. Although …

Consumption emotions are not always considered when satisfaction with library services is
assessed. In this research, consumption emotions perceived by users of eight different …

This paper shares the Georgia Southern University Library's experience of LibQUAL in user-
centered and service-oriented academic learning environment. On the basis of reviewing …

The nature of music collections and their use means that patrons have always required
specialized guidance from librarians to access what they need. Currently, library patrons' …

Libraries and information centres are service organizations connecting academic
communities to knowledge and information through efficient services as their main mission …