Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

TM Wut, JB Xu, S Wong - Tourism Management, 2021 - Elsevier
The global tourism industry has already suffered an enormous loss due to COVID-19
(Coronavirus Disease 2019) in 2020. Crisis management, including disaster management …

Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality

SD Leta, ICC Chan - International Journal of Hospitality Management, 2021 - Elsevier
Given the substantial impact of crisis on the hospitality industry, crisis and crisis
management have drawn attention from scholars. While each study makes a significant …

Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India

V Kaushal, S Srivastava - International journal of hospitality management, 2021 - Elsevier
COVID-19 outbreak has presented unprecedented circumstances before the fragile tourism
and hospitality industry. The highly infectious novel coronavirus continues to thwart the …

Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

IKW Lai, JWC Wong - International Journal of Contemporary …, 2020 - emerald.com
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt
a crippling blow to the hotel industry, and the crisis management practices supporting the …

The COVID-19 crisis and sustainability in the hospitality industry

P Jones, D Comfort - International journal of contemporary hospitality …, 2020 - emerald.com
Purpose This paper offers some reflections on changes in the relationships between
sustainability and the hospitality industry following the onset of the Coronavirus Disease …

Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

D Ngoc Su, D Luc Tra, HM Thi Huynh… - Current Issues in …, 2021 - Taylor & Francis
This study establishes how tourism and hospitality businesses in Vietnam developed
organizational resilience to survive the first wave of the Covid-19 crises. With employees …

Creating a safe haven during the crisis: How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry

X Hu, H Yan, T Casey, CH Wu - International Journal of Hospitality …, 2021 - Elsevier
The COVID-19 health crisis has engendered a set of additional health and safety regulations
and procedures (eg social distancing) to the hospitality industry. The purpose of this paper is …

Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework

D Le, G Phi - International Journal of Hospitality Management, 2021 - Elsevier
The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise,
innovate and transform their businesses. However, the literature related to this area remains …

Hospitality managers in turbulent times: the COVID-19 crisis

C Giousmpasoglou, E Marinakou… - International Journal of …, 2021 - emerald.com
Hospitality managers in turbulent times: the COVID-19 crisis | Emerald Insight Books and
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Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19

J Zhang, C Xie, J Wang, AM Morrison… - International Journal of …, 2020 - emerald.com
Purpose The purpose of this paper is to examine the effect of hotel safety leadership on
employee safety behavior during the COVID-19 pandemic, and the mediation role of belief …