IT service catalogs are a pivotal element for managing IT services in many organizations, in
accordance with common practice IT service management frameworks such as the IT …

In the domain of IT benchmarking (ITBM), a variety of data and information are collected.
Although these data serve as the basis for business analyses, no unified semantic …

Based on the best-practice framework ITIL, an IT service catalog is a system which displays
all live IT services but does not manage service requests. Moreover, an IT service catalog …

Several field studies have shown low levels of implementation of this type of catalog in
organizations in various countries around the world, which is accentuated in public …

Zusammenfassung Die Gestaltung von IT-Service-Katalogen stellt Unternehmen
unterschiedlichster Branchen vielfach vor eine große Herausforderung. Denn ihnen mangelt …

An information technology (IT) service catalog is a knowledge management system that
provides information about IT services to both customers and service providers. When …

IT-Service-Beschreibungen müssen einheitlich und kundenorientiert gestaltet sein und
dabei alle Informationen umfassen, die Kunden für Entscheidungen bezüglich sämtlicher …

Eine relativ aktuelle Metastudie zeigt, dass die in der Literatur vorgeschlagenen Ansätze zur
Beschreibung unternehmensinterner IT-Services erhebliche Unterschiede aufweisen und …

The exponential growth of cloud services can make it challenging for customers to find the
best available service. This problem is further aggregated by not comprehensive and …

In the domain of IT Benchmarking (ITBM), a variety of data and information are collected.
Although these data serve as the basis for business analyses, no unified semantic …