Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
JC Fiestas Lopez Guido, JW Kim… - Journal of Service …, 2024 - emerald.com
Purpose Retailers increasingly endeavour to implement artificial intelligence (AI)
innovations, such as humanoid social robots (HSRs), to enhance customer experience. This …
innovations, such as humanoid social robots (HSRs), to enhance customer experience. This …
[HTML][HTML] AI concierge in the customer journey: what is it and how can it add value to the customer?
Purpose An AI concierge is a technologically advanced, intelligent and personalized
assistant that is designated to an individual customer, proactively taking care of that …
assistant that is designated to an individual customer, proactively taking care of that …