The digital information age has changed global tourism in profound ways. Information and
Communication Technologies (ICT) are pervasive, and they have become inextricably …

Our next generation of industry—Industry 4.0—holds the promise of increased flexibility in
manufacturing, along with mass customization, better quality, and improved productivity. It …

The digital revolution is radically changing the world we live in. Sensors in smart homes are
able to interconnect devices such as thermostats, washing machines, television sets …

Technology in tourism-from information communication technologies to eTourism and smart
tourism towards ambient intelligence tourism: a perspective article | Emerald Insight Books …

Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …

Brands take advantage of technology, social media and constant connectivity to foster
organic consumer engagement and interactions towards co-creating personalised customer …

The tourism industry faces multiple changes (economic crises, climate change, technology
innovation…). Because of this vulnerability, as evidenced by the COVID-19 pandemic, the …

Purpose This paper aims to present the findings from a European study on the digital skills
gaps in tourism and hospitality companies. Design/methodology/approach Mixed methods …

Abstract “Progress in information technology and tourism management: 20 years on and 10
years after the Internet—The state of eTourism research” is reviewed in terms of its …

This paper explores the current state and the potential adoption of service automation and
robots by tourist, travel and hospitality companies. Despite the huge advancements in social …