Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total
quality management (TQM) and supply chain management (SCM) practices through an …

Abstract Logistics Service Quality (LSQ) is recognized as an important tool in modern
markets. In recent years, a number of researches in this field are growing rapidly. Numerous …

Purpose The current study seeks to investigate how supply chain quality management
(SCQM) and supply chain agility (SCA) and innovation (SCI) have an impact on supply …

Critical factors for effective implementation of ISO 9001 in SME service companies | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

This paper develops conceptual frameworks that are derived from quality management
principles and uses them as the building block on how sustainability management (SM) …

Purpose The purpose of this paper is to identify the two kinds of supply chain quality
management (SCQM) capabilities: intra-SCQM and inter-SCQM, and explore the effect of …

Purpose The purpose of this paper is to determine how customers from different market
segments assess the quality of freight forwarding services, depending on the structure of …

Purpose–The aim of this study is to better understand service supply chain management by
analysing the professional service supply chain in professional service firms (PSFs) and …

Purpose–The purpose of this research paper is to analyze the concept of satisfaction in firm‐
supplier relationships. Design/methodology/approach–A quantitative approach is …

This paper seeks to guide supply chain managers regarding critical success factors (CSFs)
by examining decision-making themes associated with effectiveness. It builds on previous …