Offering condolence is a natural reaction to hearing someone's distress. Individuals
frequently express distress in social media, where some communities can provide support …

Online health communities (OHCs) provide support across conditions; for weight loss, OHCs
offer support to foster positive behavior change. However, weight loss behaviors can also be …

Burgeoning online environments offer completely new opportunities for ethnographic and
other forms of qualitative research. Yet there are no clear standards for how we study online …

Alcoholism, also known as Alcohol Use Disorder (AUD), is a serious problem affecting
millions of people worldwide. Recovery from AUD is known to be challenging and often …

While previous studies of customer service chat systems (CSCS) understood user
satisfaction as individuals' subjective perceptions and depended heavily on self-report …

Weight and weight loss are major cultural preoccupations in the United States today, and
stigma stemming from being socially categorized as fat appears to be steadily worsening …

Alcoholism, also known as Alcohol Use Disorder (AUD), is a serious problem affecting
millions of people worldwide. Recovery from AUD is known to be challenging and often …

The intersection of diet culture with the rise of online communities has led to the rapid growth
of virtual diet communities, including the LoseIt community on Reddit. Using a conceptual …

Data has become more and more connected and relational in recent years. Examples of
structured data around us include knowledge graphs, social networks, and online interaction …

• Underutilized in information science, CADS can be used to assess how sociocultural
context plays into information behaviours (Given, Hicks, Schindel, & Willson, 2014; Mautner …