Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …
empirical research on customer experience in hospitality and/or tourism settings based on …
Artificial intelligence in business-to-business marketing: a bibliometric analysis of current research status, development and future directions
Purpose Although the value of artificial intelligence (AI) has been acknowledged by
companies, the literature shows challenges concerning AI-enabled business-to-business …
companies, the literature shows challenges concerning AI-enabled business-to-business …
The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context
S Chatterjee, NP Rana, K Tamilmani… - Industrial Marketing …, 2021 - Elsevier
Organizations have cultural-cognitive and regulative as well as normative elements that
impact their employees. Organizations, by definition, cannot achieve a pure, stable state and …
impact their employees. Organizations, by definition, cannot achieve a pure, stable state and …
Technology mining: Artificial intelligence in manufacturing
The period of the fourth industrial revolution, called Industry 4.0, is characterized by new,
innovative technologies such as: Cloud Computing; the Internet of Things; the Industrial …
innovative technologies such as: Cloud Computing; the Internet of Things; the Industrial …
AI and digitalization in relationship management: Impact of adopting AI-embedded CRM system
S Chatterjee, R Chaudhuri, D Vrontis - Journal of Business Research, 2022 - Elsevier
The purpose of this study is to determine the impact of adopting a artificial intelligence-
embedded customer relationship management (CRM) system for business-to-business …
embedded customer relationship management (CRM) system for business-to-business …
[PDF][PDF] Bibliometric analysis of engineering research using vosviewer indexed by google scholar
ABD Nandiyanto, DF Al Husaeni - Journal of Engineering …, 2022 - jestec.taylors.edu.my
Engineering is a discipline that can help in solving human problems in their daily lives.
Currently, a lot of engineering research has been done. The purpose of this research is to …
Currently, a lot of engineering research has been done. The purpose of this research is to …
RFID-integrated blockchain-driven circular supply chain management: A system architecture for B2B tea industry
Circular supply chain management (CSCM) is required for the tea industry to transition from
a linear economic model to a more productive circular economic model. However, tracking …
a linear economic model to a more productive circular economic model. However, tracking …
Bibliometric analysis of green marketing research from 1977 to 2020
The scientific community's growing interest in green marketing research can be traced
through the abundance of published literature on the topic. However, there is still a lack of a …
through the abundance of published literature on the topic. However, there is still a lack of a …
Improving operational efficiency through blockchain: evidence from a field experiment in cross-border trade
Based on the practical needs of cross-border trade between Yunnan Province, China, and
Southeast Asian countries, this paper studies the impact of blockchain technology usage on …
Southeast Asian countries, this paper studies the impact of blockchain technology usage on …
Assessing the implementation of AI integrated CRM system for B2C relationship management: integrating contingency theory and dynamic capability view theory
Customer relationship management (CRM) is a strategic approach to manage an
organization's interaction with current and potential customers. Artificial Intelligence (AI) can …
organization's interaction with current and potential customers. Artificial Intelligence (AI) can …