Patient satisfaction with healthcare provision services and the factors influencing it are be-
coming the main focus of many scientific studies. Assuring the quality of the provided …

Objective To assess customer satisfaction determinants in a public pediatric inpatient
service and propose some strategies to enhance the consumer and customer experience …

Although public service motivation (PSM) is an issue of global concern, there should be
further exploration of the impact of the cross-cultural effect on PSM research. The current …

Teaching is a specific type of profession with a specific mission. In this study, the motivation
level of primary school teachers in Slovakia in the period from 2015 to 2020 was analyzed. A …

Bureaucratic leadership in public institutions often gets a negative stigma due to a shift in
understanding of bureaucracy in the public service system. This research aims to analyze …

Purpose The purpose of this paper is to adopt a learning-based approach to portray the
impact of Covid-19 on state school services in Italy, with a specific focus on the role of street …

There is an unsettled debate among scholars about how rewards impact the relationship
between public service motivation (PSM) and job satisfaction (JS). To weigh in on this …

The paper aims to identify the drivers which affect the patient satisfaction. For this purpose
the authors analyzed the data collected by delivering a questionnaire to patients …

This paper analyzes a) the effect of organizational climate, supervisor support, and
organizational citizenship behavior (OCB-I) on cognitive job engagement (CJE); b) the effect …

Kepuasan pasien merupakan metrik penting dalam menilai kualitas layanan kesehatan di
sebuah klinik. Kepercayaan konsumen atau pasien sangat berperan dalam membentuk …