Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

This study aims to generate a list of enablers of quality enhancement of higher business
education in Pakistan and build a structural model of enablers to prioritize them. It also …

Extra-curricular activities including clubs, fraternities and societies have been part of the
fabric of higher level institutions since their origin. A significant body of educational research …

The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …

Purpose The purpose of this study is to examine the influence of service quality on student's
satisfaction. Design/methodology/approach Using empirical research, the study identified …

The use of the Internet to develop new technologies has generated a considerable change
in teaching and student learning in higher education. The pandemic caused by COVID-19 …

Quality has become an increasingly important and critical success factor at higher education
institutions, particularly universities. Numerous discussions have been held about education …

The present study aims to conceptualize service quality and perceived value in the context
of blended learning by redefining and modifying the existing SERVQUAL model, reviewing …

Higher education institutions (HEIs) are complex entities interacting with a variety of
stakeholders. Scholars have widely discussed the approaches and models of value co …

Purpose This study aims to develop an assessment scale for university service quality
(university SQ) and examine University Service Quality assessment model (UNIQUAL) of …