This paper reviews the strategic role of multichannel integration in customer relationship
management (CRM) with the objective proposing a structured approach to the development …

Integrating triple bottom line (TBL) goals into supply chains (SCs) is a challenging task
which necessitates the careful coordination of numerous stakeholders' individual interests …

Purpose This paper aims to strive to close the current research gap pertaining to potential
implications of the blockchain for supply chain management (SCM) by presenting a …

The literature extols the potential benefits of supply chain integration and the crucial role of
integrated eBusiness to deliver those benefits. However, adoption of eBusiness in supply …

Purpose–The financial supply chain, running parallel to the flow of goods and information, is
common to all economic supply networks, and its integration with the physical supply chain …

Purpose–E‐business systems and processes that use ubiquitous platforms such as web
browser and internet have a profound impact on the management of inter‐organisational …

The paper aims to investigate the effects of information technology (IT) alignment and
information sharing on operational performance in the context of supply chain. Based on the …

In order to improve effectiveness of supply chain management and compete in today's
dynamic global markets, it is not sufficient to have effective integrated processes within a …

The emergence of the Internet altered the structure of the tourism industry as it changed
dramatically best operational and strategic practices. This paper aims at examining these …

Organizational norms as a set of embedded values and beliefs have long been recognized
in literature to provide norms that bind individuals into collectivities. Drawing on resource …