Digital transformation in the banking industry has become imperative for staying competitive
in today's fast-paced technological landscape. This review explores the human resources …

In this article, we determine whether there is a link between information technology (IT) use
in ensuring food service quality and revisit intention. We examined how the use of IT …

This research investigates how the uncertainty caused by the COVID-19 pandemic has
affected digital banking usage in India. The study is made by utilizing a panel of data …

El objetivo de la presente investigación fue comparar empíricamente los métodos de
análisis de brechas e importancia-valoración, usados para medir la calidad del servicio, en …

Banking is a highly regulated and competitive industry because the competition does not
occur between banks but also between banks and financial technology companies. Thus, to …

This study presents evidence on the initiatives and transformation model in Malaysia
Financial Institutions. Offers a case analysis of Digital Transformation (DT) from a financial …

Research aims: This research aims to analyze active digital banking users' perceptions of
bank operational risks in providing digital banking services. Design/Methodology/Approach …

Purpose: This paper examines the impacts of gender, education, and age on consumer's
perception of digital banking service quality in the case of a branch of Bank for Investment …

The digital revolution has transformed the banking sector. The most notable change that has
taken place in recent years is the movement towards digital banking. The number of digital …

Este estudio tiene como objetivo revisar la literatura actual e identificar los factores que
influyen en la adopción de la banca digital en el sector bancario. La metodología empleada …