The impact of chatbots in driving digital transformation

H Mydyti, A Kadriu - International Journal of E-Services and Mobile …, 2021 - igi-global.com
Digital transformation is the process of consuming digital technologies that drives business
improvements and customer experience. Artificial intelligence plays a crucial role in …

Refilling Knowledge and Intention to Use Travel Chatbot: Indonesian Context

J Setiawan, E Princes - 3rd Asia Pacific Management Research …, 2020 - atlantis-press.com
Industry 4.0 has touched all sectors of industry, including tourism. The digital world has
brought competition to a higher level, and the future is much harder than right now. Previous …