A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
H Shin - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
Intelligent automation for sustainable tourism: a systematic review
The growing interest in intelligent automation adoption and development in tourism presents
many potential solutions for sustainable tourism issues. To map the current landscape of …
many potential solutions for sustainable tourism issues. To map the current landscape of …
Design shopping as an experience: Exploring the effect of the live-streaming shopping characteristics on consumers' participation intention and memorable …
Live-streaming shopping becomes increasingly popular recently. However, little research
explored why live-streaming shopping is so successful in continuously promoting sales and …
explored why live-streaming shopping is so successful in continuously promoting sales and …
The effects of types of service providers on experience economy, brand attitude, and brand loyalty in the restaurant industry
This study was designed to understand the relationships among the experience economy,
brand attitude, and brand loyalty based on the type of service providers, such as robot …
brand attitude, and brand loyalty based on the type of service providers, such as robot …
Hotel customers' behavioral intentions toward service robots: the role of utilitarian and hedonic values
Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …
and hedonic values on their intention to use service robots. In addition, the influences of …
Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework
This study investigates the approach behavior of the respondents by using the cognitive–
affective–behavioral framework in the context of restaurant service robots. An online survey …
affective–behavioral framework in the context of restaurant service robots. An online survey …
Is it the best for barista robots to serve like humans? A multidimensional anthropomorphism perspective
The COVID-19 pandemic has accelerated the use of contactless service robots in hospitality
industries. However, the key drivers of consumer behaviors against service robots have …
industries. However, the key drivers of consumer behaviors against service robots have …
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
This study proposed and tested a theoretical framework that investigated the influences of
perceived risk and information security on hotel customers' intention to use service ts. In …
perceived risk and information security on hotel customers' intention to use service ts. In …
Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Purpose This study examined the effect of brand modernity on brand love. In addition, this
study investigated how brand love affects behavioral intentions including intentions to use …
study investigated how brand love affects behavioral intentions including intentions to use …
You don't have to tip the human waiters anymore, but… Unveiling factors that influence consumers' willingness to pay a price premium for robotic restaurants
SHW Chuah, S Jitanugoon, P Puntha… - International Journal of …, 2022 - emerald.com
Purpose This study aims to simultaneously examine the influence of demographic,
psychographic and situational factors on consumers' willingness to pay a price premium …
psychographic and situational factors on consumers' willingness to pay a price premium …