This paper provides a systematic literature review of current studies between January 2015
and January 2022 on user trust in artificial intelligence (AI) that has been conducted from …

Robots are transforming the nature of human work. Although human–robot collaborations
can create new jobs and increase productivity, pundits often warn about how robots might …

Owing to the development of anthropomorphic intelligent agent (IA) designs, users consider
IAs as more than just inanimate tools. Previous studies have reported that anthropomorphic …

The increasing use of service robots, which serve as close working “partners” for hotel
employees, accelerates the need to understand employees' reactions in employee-robot …

When designing social robots, it is crucial to understand the diverse expectations of different
kinds of innovation adopters. Different factors influence early adopters of innovations and …

A growing number of computer-generated virtual influencers are being used as alternatives
to human endorsers in brand advertising. Because these virtual influencers are not real …

Firms use robots to deliver an ever-expanding range of services. However, as service
failures are common, service recovery actions are necessary to prevent user churn. This …

Power is a fundamental determinant of social life, yet it remains elusive in Human-Robot
Interaction (HRI). This paper unveils power's pervasive but largely unexplored role in HRI by …

To address the issue of self-serving attributional bias linked to automation technology and
artificial intelligence (AI), this study recruited a gender-balanced sample to investigate the …

The morality of artificial intelligence (AI) has become a contentious topic in academic and
public debates. We argue that AIs moral acceptance depends not only on its ability to …