UX research on conversational human-AI interaction: A literature review of the ACM digital library
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
“I'm here for you”: can social chatbots truly support their users? A literature review
MMC van Wezel, EAJ Croes, ML Antheunis - Chatbot research and design …, 2021 - Springer
Applications of chatbots are becoming more diverse. One application that is specifically
interesting is social chatbots, as they are designed to provide its users with social support …
interesting is social chatbots, as they are designed to provide its users with social support …
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …
healthcare. These apps engage users in human-like conversations and offer possible …
Designing and evaluating a chatbot for survivors of image-based sexual abuse
Image-based sexual abuse (IBSA) is a severe social problem that causes survivors
tremendous pain. IBSA survivors may encounter a lack of information and victim blame …
tremendous pain. IBSA survivors may encounter a lack of information and victim blame …
Barriers and facilitators to engagement with artificial intelligence (AI)-based chatbots for sexual and reproductive health advice: a qualitative analysis
T Nadarzynski, V Puentes, I Pawlak, T Mendes… - Sexual …, 2021 - CSIRO Publishing
Background The emergence of artificial intelligence (AI) provides opportunities for demand
management of sexual and reproductive health services. Conversational agents/chatbots …
management of sexual and reproductive health services. Conversational agents/chatbots …
Designing a conversational agent for sexual assault survivors: defining burden of self-disclosure and envisioning survivor-centered solutions
Sexual assault survivors hesitate to disclose their stories to others and even avoid case-
reporting because of psychological, social, and cultural reasons. Thus, conversational …
reporting because of psychological, social, and cultural reasons. Thus, conversational …
Supporting youth mental and sexual health information seeking in the era of artificial intelligence (ai) based conversational agents: Current landscape and future …
Following the recent release of various Conversation Agents (CAs)(eg, ChatGPT4), teens
are increasingly using CAs for interactive knowledge discovery on sensitive topics, including …
are increasingly using CAs for interactive knowledge discovery on sensitive topics, including …
Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints
Digital financial services can introduce new digital-safety risks for users, particularly
survivors of intimate partner financial abuse (IPFA). To offer improved support for such users …
survivors of intimate partner financial abuse (IPFA). To offer improved support for such users …
Voices of sexual assault survivors: understanding survivors' experiences of interactional breakdowns and design ideas for solutions
From initial case-reporting at the crime scene to finishing legal procedures, survivors of
sexual assault navigate numerous human and technological resources provided by various …
sexual assault navigate numerous human and technological resources provided by various …
Personalization trade-offs in designing a dialogue-based information system for support-seeking of sexual violence survivors
The lack of reliable, personalized information often complicates sexual violence survivors'
support-seeking. Recently, there is an emerging approach to conversational information …
support-seeking. Recently, there is an emerging approach to conversational information …