Organizational performance monitoring and management are crucial in today's fast-paced
corporate world. Performance metrics show how much an organization improves. The …

Customers’ perception of telecommunication businesses: Non-financial performance measures in
organizational success Page 1 Journal of Governance and Regulation / Volume 12, Issue 3, 2023 …

Communication is an integral part of human beings. The traditional communication systems
(telephone) have been replaced by the modern and advanced ones (mobile phones) to a …

The study assessed a product or service by customers that met their needs and aspirations.
It sought to examine the influence of non-financial customer performance (CP) measures on …

The telecommunication industry in Bangladesh, with the global trends, has been
considerably grown up during the last two decades. At the end of December 2020, the …

The customer satisfaction construct is of great interest to marketing researchers. This topic is
important because customer satisfaction helps in the creation of maintainable competitive …

Today's businesses are under pressure to increase efficiency and productivity in order to
stay competitive. They must adapt to market changes by continuously improving their …

Globally, telecommunication system has turned into the enormously competitive owing the
liberalization of communication system to gear up the communication process. To maintain …

The last two decades have witnessed enormous growth in wireless communication all over
the world. The customers are the key concern of the marketers in this sector and marketers …

Now a days identification of responsible factors that influence customer satisfaction is a key
concern of marketers and research scholars and it will remain in future too. The purpose of …