Lean in service industries: A literature review

V Vignesh, M Suresh… - IOP conference series …, 2016 - iopscience.iop.org
Lean service is an amalgamation of tools and practices which, if applied appropriately,
would definitely improve the existing quality of operations and ensure the generation of a …

Maturing the lean capability of front-line operations supervisors

JA Sisson - International Journal of Lean Six Sigma, 2019 - emerald.com
Purpose Research has shown that one of the reasons lean transformations fail is
inadequate lean knowledge of supervisors. The purpose of this paper is to discuss the …

Improving Emergency Department Patient Satisfaction and Grow a Hospital's Revenue

S Firoz - 2023 - search.proquest.com
Some hospital leaders lack strategies to improve patient satisfaction scores, leading to
strains on the US hospital healthcare systems and resources. Hospital leaders who do not …

Establishing a selection framework for a lean and value engineering hybrid methodology

NP Gumede, TS Hattingh - South African Journal of Industrial …, 2020 - scielo.org.za
The evolution of continuous improvement methodologies is evident in the formalization of
activities, their spread across disciplines, and the formation of hybrid methodologies. This …

Lean service in a banking entity

MG Estremadoyro, FMF Concha… - 2019 7th International …, 2019 - ieeexplore.ieee.org
We study the case of a financial entity that presented problems due to high wait times and
high operation times in the credit process. A diagnosis was made by taking time and route …

Cross-Country Standardization of operational procurement process

M Illikainen - 2017 - oulurepo.oulu.fi
The increased competition has forced companies to understand the strategic importance of
their business processes such as procurement processes. In order to ensure operational …

Leadership Matters in Lean Transformation: Vital Signs for Facilitating Success

CB Cook - 2018 - search.proquest.com
The purpose of this study was to examine to what degree relationships exist among
transformational leadership behaviors and Lean transformation results. A favorable …

Melhoria de Processos Numa Unidade de Longa Duração: Abordagem Lean Management

HMP Lucas - 2022 - search.proquest.com
Long-term units, namely residential structures for the elderly (ERPI) are social facilities that
offer a temporary or permanent housing solution in situations of physical, psychological or …

Implementación de Lean Service y la mejora de la calidad del servicio al cliente principal en la empresa Schiappacasse Perú

KS Alvarez Quichiz, LE Crispin Mendoza - 2022 - repositorio.urp.edu.pe
La presente investigación se llevó a cabo en la Empresa de Transporte Schiappacasse
Perú, dedicado a transportar vehículos livianos desde el puerto APM Terminals callao hasta …

Fortalecimiento de conceptos lean manufacturing a través del uso de escenarios simulados en Flexsim

AAF Quiroz - 2023 - repositorio.unitec.edu
11741126 ALLAN ANTONIO FIGUEROA QUIROZ Page 1 UNIVERSIDAD TECNOLÓGICA DE
CENTROAMERICANA FACULTAD DE INGENIERÍA PROYECTO DE INVESTIGACIÓN FASE I …