Tourism is a “smokeless industry”, a phenomenon which currently contributes significantly to
the success of the global economy. Tourism and travel contribute directly to GDP, directly …

Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …

This study attempted to identify the relationship between job satisfaction and organizational
loyalty of employees who are working in banking industry in Ho Chi Minh City (HCMC). In …

Hotel managers seek continual enhancement of their organizational performance by
adopting innovative strategies and tools. Armed with the knowledge that information …

Abstract Information technology (IT) industry in Vietnam has had steady development steps
to continuously strengthen its position and role in the sectors such as politics, social …

This paper reports a structural equation model to relate three critical success factors for total
quality management (TQM)(ie managerial commitment, role of quality department, and …

The research was conducted in order to identify the relationships between human resource
practices, employee motivation and employee loyalty. Quantitative research method was …

Purpose The purpose of this paper is to show what motivational strategies can be applied to
a successful implementation of total quality management (TQM) and how these support …

Happiness at the workplace is an important ingredient in improving productivity at any
organization. This study, therefore, sought to examine the effect of employee job satisfaction …

Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the
production of goods that meet design specifications and give customer satisfaction, both …