To achieve their business objectives, hospitality and tourism organizations need effective
implementation as well as consistent strategy formulation. However, the implementation …

Technology is rapidly changing the financial industry. Banks, in particular, are faced with a
shift from traditional, interpersonal forms of service to digital financial services. These digital …

Purpose The purpose of this paper is to investigate the impact of customer-focus on small
medium enterprise (SME) performance from the perspective of a resource-based view …

Objectives The concept of living labs as a research method to enhance participation of end-
users in the development and implementation process of an innovation, gained increasing …

Since an occupational health and safety management system (OHSMS) provides a
systematic framework for an organisation to manage occupational health and safety (OHS) …

Abstract There are approximately 1,000,000 ISO 9001 certified companies worldwide. Every
year, one third of these companies must decide whether to renew, or not, their certificate …

Although there are many studies on strategy formulation, little research has been done on
how to improve strategy implementation in industries. The focus of this study is to analyze …

Thousands of companies worldwide lose their ISO 9001 certification every year.
Considering the relevance that this decertification phenomenon has achieved, this study …

More than one million certified companies must choose, every three years, whether to renew
or to withdraw from ISO 9001 certification. This paper investigates whether ISO 9001 …

ISO 9001 certification impact on firm performance has been extensively researched.
However, despite the high number of firms withdrawing from this certification, the impact of …