Given the growing importance of service supply chain management (SSCM) in operations,
we review a selection of papers in the operations research and the management science …

Purpose The purpose of this study is to carry out the systematic literature review, bibliometric
analysis and content analysis of extant literature of service supply chain (SSC) …

The e-tailers selling global brands' products on cross-border e-commerce platforms have
been suffering from low-quality image. To solve this problem, some platforms (eg, eBay …

Online food-delivery platforms provide accessible marketplaces for fast-food restaurants.
However, who should take charge of logistics, especially when there is increasing …

We study whether an e-commerce platform should costly establish self-owned logistics to
support the logistics distribution services of both the manufacturer and e-tailer. We derive …

In the supply chain, there exists the phenomenon that misreport behavior and fairness
concern coexist. The reference point for fairness concern is usually upstream publicly …

This article analyses customer satisfaction with logistics services; however, considerable
attention is paid specifically on their quality. This activity is part of service industry, whose …

This paper investigates the order allocation of logistics service supply chain (LSSC) that
consists of one logistics service integrator (LSI) and two competing functional logistics …

In the present era of the circular economy, sustainable service quality has become an order
winning criteria for all logistics provider across the world. The selection of appropriate …

The popularity of online shopping has enticed many firms selling fresh products to establish
third-party stores on e-commerce platforms. For those firms. adopting which logistics mode …