Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

This paper outlines the evolution of Service Design from its origin within Interaction Design
to its current state of development, which is strongly affected by the growing complexity and …

Design research has increasingly taken an interest in inviting users and other stakeholders
to contribute in the early phases of the design process. In the discourse of organising …

Service design is a practice-based discipline developed as a co-creative and human-
centred view of service-dominant logic (SD logic). In the literature, operationalisation of SD …

Visualizations are commonly seen as one of the distinguishing features of service design,
yet little research has been done on the topic. Building on questions raised by recent …

Kingdom, and Germany (Buchanan, 1992; Erlhoff, Mager, and Manzini, 1997; Hollins and
Hollins, 1991; Manzini, 1993) started to describe it as a new design agenda. Around 2000 …

This book explores the possibility for an anthropology of services and outlines a practice
approach to designing services. The reader is taken on a journey that Blomberg and Darrah …

Service quality and design researchers in tourism have long been directed by demand-
driven paradigms and consumer-centred rationales. Ontologies and epistemologies are …

Whilst attention has been given to the sacred in consumer behaviour, often highlighting its
potential for meaningful experiences and customer loyalty, little research has been …

Literature search has revealed that despite the dominance of services in modern
economies, and their rapid growth worldwide, there are limited researches in the area of …