Meta-analysis has gained considerable momentum in information systems (IS) research
over the last two decades. As the IS discipline has matured and grappled with various …

The increasing adoption of AI chatbots in online shopping assistance, as a complement or
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …

Purpose The relationship between online reviews and purchase intention has been studied
in previous research. However, there was little knowledge about the effect of information …

The advent of interactive digital platforms has led people to progressively interact on such
platforms, urging organizations to create online communities to engage customers with them …

The owners of idle assets and their potential users create economic benefits through
providing or sharing idle assets or skills, and this process has been formalized and …

Online information quality (IQ) plays a critical role in influencing the quality of consumers'
experience and decisions in the online environment. Much research has been conducted in …

This research aims to explore the determinants of users' satisfaction and loyalty towards
ChatGPT while also investigating ethical concerns related to the usage of the artificial …

This study aims to determine the key factors affecting students' and instructors' continuance
satisfaction with e-learning in the higher education context. In order to identify the factors that …

Emoji is widely used in electronic word of mouth (eWOM) and online consumer reviews
across various social media platforms and online retailers, but the boundary condition of its …

Online social media is transforming the way customers communicate and exchange product
information with others. Consumers increasingly rely on the opinions and recommendations …